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If you are unhappy with your jocelynnora.biz order, we are happy to accept a return or exchange of a new, unworn, and unaltered hat within 30 days of date received.
Please Note: Customers are responsible for paying the shipping to return the item to our facility. International customers are responsible for all shipping charges in regards to an exchange or return.
If there is an issue such as a defect or damaged item please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. before sending any item back.
As a courtesy to shoppers during Christmas, we extend our return policy during the months of December and January.
Shipping Insurance (Corso) will not be refunded when an item is returned for a refund. If you decide you don't want shipping insurance after you place an order you must contact us BEFORE the item ships to get it refunded.
Shipping Charges will not be refunded when an item is sent back for a refund. Customer will only be refunded for the price of the hat.
Please ship your package to:
Jocelynnora
c/o Customer Returns Dept.
3443 India Street
San Diego, CA 92103-5316
Alternatively, you may fill out the form below or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Please include your Order Number in all correspondence.